Technicool HVAC

11/18 Update (3.5 Stars): Ben returned today to replace the humidifier pipe with a copper one and also completed the winter maintenance at no charge, as promised. He assured me that no water damage had occurred and maintained that there had been no inspection or installation failure. According to him, the humidifier pipe was already in place, and they had simply reattached it to the new hose and pipes. That said, I noticed some inconsistencies. Previously, Ben told me the humidifier pipe was new, but today he said it was old. He also claimed that no water had reached the burner of the water heater. He explained that the water had only risen to a certain level and the burner sat higher than that, which is why he believed no damage occurred. I’m not an expert, but it made me wonder how he could be so sure without opening the tank during his initial inspection. The first thing he did was vacuum the water out so I don’t know how he confirmed the flood level inside. I do appreciate that he replaced the pipe with copper, extended the labor warranty, and provided maintenance at no cost. He clearly came back with the intention of making things right despite some inconsistencies and less-than-professional aspects I’ve mentioned. -------------------------------------- 11/16 Update (3 Stars): Ben returned today to inspect the situation again. He said the humidifier pipe is new and believes it was not leaking on the day of installation—arguing that if it had been, they would have noticed due to the loud sound of water spraying under pressure. He suspects the pipe may have been installed too close to the hot air duct, causing it to melt slightly and begin leaking afterward. He checked our furnace and didn’t see visible water damage. He repaired the furnace and vacuumed water from the tray beneath the water heater. However, he didn’t check inside the jacket door and was already preparing to leave. I had to ask him to open it — and once he did, we found a significant amount of water inside, even though I had shut off the leaking pipe 8 hours earlier. He vacuumed the water and said the burner was still working and believes the unit is okay. He also mentioned that water damage usually shows up quickly, and I still have two years left on the warranty. He promised to return to replace the pipe with copper and perform winter maintenance for free. He also extended the labor warranty from one year to two. While I appreciate the follow-up and the warranty extension, it’s quite concerning that they didn’t consider the risk of placing a plastic pipe so close to a hot air duct during installation. -------------------------------------- 11/15 Original (1 Star): Three days ago, a large amount of water leaked from the pipe above our water heater, flooding the unit and causing it to fail. Ben came to inspect the issue, and during his initial look, he opened the jacket door and found the inside full of water—clearly indicating the unit had been flooded and needed replacement. However, without thoroughly investigating the source of the leak, he quickly concluded the water was coming from the tank itself and immediately began discussing replacement pricing. I asked him to double-check, as I had clearly seen water coming from above. After a brief second look, he said the upper pipes had likely been improperly connected by the previous homeowner and assured us they would fix it during installation. However, three days later, our furnace stopped working. The humidifier pipe was leaking. Just like before, water had traveled along the pipe and reached the water heater. But this time, because the damaged pipe was positioned slightly differently, the water also flowed along the heating duct and into the furnace. They never replaced the humidifier pipe, which we now believe was the original cause of the water heater failure. Now our new water heater is put at risk and furnace is not generating hot air.